The problem had to do with the reservation. This was my first visit although most had dined here before. There were 17 of us and most were very pleased with their food and drink (beer, wine, Sangria, mixed drinks, etc). The other food was solid, but the mac and cheese was the star.On Sunday, Dec 16, I had a spectacular meal - the Fettucchine Alfredo - and loved the appetizers and Sangria also. Not sure if portion size was so generous due to delay or if one always gets that much as a side. I ended up with a generous portion and I ended up having to share because I simply could not eat it all. There also was a bit of a delay in getting the mac and cheese but, when it showed up, the delay was worth it. There was some confusion in the kitchen and my plate originally came with mashed potatoes, which I don’t object to, but is not what I ordered. The chicken was good and clearly house made, not factory processed and frozen. I ordered a baked potato and the gouda mac and cheese. The waitress let me trade in the house salad for a second side. We were just starting a road trip and did not want to deal with left-overs, so we both ordered from the middle of the menu. It’s generally American fare, with some pub type starters, a range of entrees from sandwiches and burgers to steak. And perhaps it used to be one, but not anymore. (As hotel guests, we also got 10% off) From the design of the restaurant and the décor, I could was sworn I was in an Uno’s. We were staying overnight next door at the Hampton Inn, so we made the easy choice and walked over the Fireside Grill. I said no thank you, I doubt I would use it now and left. Like it was my fault I had paid my bill, so she wasn't going to reimburse us during the incident. I explained what happened and her first question was, so you already paid you bill? I said yes, and she oh, well I can offer you a gift card since you already paid. I approached a blonde female and asked, she directed me to an area with business cards on it asking why, as she then identified herself as a manager. This never happened, so on my way out, I visited the front desk to get a managers card or number. When the bill came I noticed they had taken 10 dollars of the bill! What? I have never had a good establishment not take the entire price of the specific meal off the bill and a manager has always visited the table asking what they can do to make it right. When I noticed our waiter, I told him my son had found a hair in his food and please take the plate away. I then took a look around and noticed many workers were wearing their hair down and one blonde was actually putting her hair up in a pony tail while standing near tables and the entrance way to the back areas, tossing her hair as she wrapped it up. He put it in his napkin and shook his head, no longer feeling the desire for steak. It was a long dark hair and I though he was going to loose his cookies! My son has very short, red hair. My son, 16 years old, then made a terrible face, pulling a hair out of his mouth. When our steaks arrived, we dove in, they looked great. The atmosphere was great, the options wonderful, but the end result, the reason we all go out and pay for meals, was terrible and the female manager didn't make me feel any better! We all ordered steak meals, we also ordered a couple of appetizers as we love trying several different foods while in a new restaurant. We visit DC a few times a year and this was our first and I will go ahead and say, last visit to this particular establishment. I visited this restaurant during a recent trip with my son and father from Washington DC.
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